Shipping & Returns
Shipping
If you have any questions about current orders, please contact us through our online chat or at shop@rembrandt.co.nz
All orders are dispatched from our distribution center in Wellington, New Zealand.
Delivery time
2-5 business days
Order value
All orders
Shipping fees
Free
2-5 business days
Order value
All orders
Shipping fees
Free
Delivery time
3-10 business days
Order value
All orders
Shipping fees
$100
3-10 business days
Order value
All orders
Shipping fees
$100
Delivery time
2-7 business days
Order value & Shipping fees
Free shipping on orders over $200 NZD
$20 shipping on orders under $200 NZD
2-7 business days
Order value & Shipping fees
Free shipping on orders over $200 NZD
$20 shipping on orders under $200 NZD
Click & Collect is available at Rembrandt stores across New Zealand for a faster, more convenient pickup option.
How it works:
• Select Click & Collect at checkout.
• Choose your preferred store.
• You’ll receive a confirmation email once your order is ready for collection.
What to bring:
Please bring your order number and a form of ID when picking up your items.
Exchanges & Refunds:
Exchanges can be made in-store, provided stock is available. Refunds are processed by our Head Office and cannot be completed in-store.
Click & Collect is only available for orders where all items are in the same store. If your cart contains items from different stores, Click & Collect won’t be available—you’ll need to place a separate order.
How it works:
• Select Click & Collect at checkout.
• Choose your preferred store.
• You’ll receive a confirmation email once your order is ready for collection.
What to bring:
Please bring your order number and a form of ID when picking up your items.
Exchanges & Refunds:
Exchanges can be made in-store, provided stock is available. Refunds are processed by our Head Office and cannot be completed in-store.
Click & Collect is only available for orders where all items are in the same store. If your cart contains items from different stores, Click & Collect won’t be available—you’ll need to place a separate order.
Holiday Dispatch & Returns Information
To guarantee delivery before Christmas, all online orders must be placed by 1:00pm on Monday, 15 December.
To guarantee delivery before Christmas, all online orders must be placed by 1:00pm on Monday, 15 December.
Orders placed after this cut-off will still be dispatched as quickly as possible, however pre-Christmas arrival cannot be assured due to courier network volumes.
If you need help with sizing, fit, or gift advice before ordering, our team is always here to help.
Orders placed after this cut-off will still be dispatched as quickly as possible, however pre-Christmas arrival cannot be assured due to courier network volumes.
If you need help with sizing, fit, or gift advice before ordering, our team is always here to help.
Our online dispatch team will be recharging their batteries from Tuesday, December 23rd through to Monday, January 5th, 2026.
Any orders placed during this time will be shipped out as soon as they’re back.
Returns and refunds will be processed starting January 5th, 2026.
Need it in a hurry? Check if you can click and collect it at your closest Rembrandt store.
Need to exchange something? You’re always welcome to pop into any of our stores—just bring your order number! Please note, refunds can’t be done in-store while we’re away.
Wishing you all the best for the holidays!
Any orders placed during this time will be shipped out as soon as they’re back.
Returns and refunds will be processed starting January 5th, 2026.
Need it in a hurry? Check if you can click and collect it at your closest Rembrandt store.
Need to exchange something? You’re always welcome to pop into any of our stores—just bring your order number! Please note, refunds can’t be done in-store while we’re away.
Wishing you all the best for the holidays!
International Orders
For orders outside of New Zealand, import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges may be collected upon delivery by the carrier and are the sole responsibility of the recipient.
Customs policies vary by country, we recommend contacting your local customs office for more information on potential charges.
Customs policies vary by country, we recommend contacting your local customs office for more information on potential charges.
Returns for Online Orders
Wrong size? Not quite what you wanted? No worries. You can return your garment(s) up to 30 days from the date you receive your order. We provide free returns and exchanges to New Zealand.
To return your product, email your request to shop@rembrandt.co.nz
We highly recommend using the provided postage tracking on your returned parcel as we cannot refund or exchange items that go missing in the post.
To return your product, email your request to shop@rembrandt.co.nz
We highly recommend using the provided postage tracking on your returned parcel as we cannot refund or exchange items that go missing in the post.
Our policy lasts 30 days. If 30 days have gone by since you have received your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
• Item(s) need to be returned within 30 days of received order
• Unworn and unused with the original tags still attached
• In it's original condition with tags and packaging. This excludes garments that are altered as they are no longer in original condition.
• Include proof of purchase with your return
If you would like a return or arrange an exchange, please email shop@rembrandt.co.nz to request your return form and courier label
To be eligible for a return:
• Item(s) need to be returned within 30 days of received order
• Unworn and unused with the original tags still attached
• In it's original condition with tags and packaging. This excludes garments that are altered as they are no longer in original condition.
• Include proof of purchase with your return
If you would like a return or arrange an exchange, please email shop@rembrandt.co.nz to request your return form and courier label
Gift cards are exempt from being returned or refunded.
Face masks are exempt from being returned or refunded due to hygiene reasons.
Fragrances are exempt from being returned or refunded.
Face masks are exempt from being returned or refunded due to hygiene reasons.
Fragrances are exempt from being returned or refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@rembrandt.co.nz
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@rembrandt.co.nz
Exchanges & damaged goods (if applicable)
We only replace items if they are defective, damaged, or if the size is incorrect.
To process an exchange, email your request to shop@rembrandt.co.nz
The time it may take your exchanged product to reach you may vary depending on your location.
To process an exchange, email your request to shop@rembrandt.co.nz
The time it may take your exchanged product to reach you may vary depending on your location.
