shipping & returns

Covid-19 Update

Our online store remains open, however delivery and returns are temporarily unavailable. 

 

Shipping

Location

Delivery Time

Order value

Shipping Fees

New Zealand

1-5 business days

all orders

free

Australia

2-7 business days

orders over $200 NZD

free

orders under $200 NZD

$20

 

Returns for web orders

Wrong size? Not quite what you wanted? No worries. You can return your garment(s) up to 30 days from the date you receive your order.

We provide free returns and exchanges to New Zealand.

To return your product, email your request to shop@rembrandt.co.nz

 

Return Eligibility

Our policy lasts 30 days. If 30 days have gone by since you have received your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return:

  • Item(s) need to be returned within 30 days of received order
  • Unworn and unused with the original tags still attached
  • In the original packaging which must be in it's original condition
  • Include proof of purchase with your return – this would be your your online order confirmation

Gift cards are exempt from being returned or refunded.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@rembrandt.co.nz

 

Exchanges & damaged goods (if applicable)

We only replace items if they are defective, damaged, or if the size is incorrect. 

To process an exchange, email your request to shop@rembrandt.co.nz

The time it may take your exchanged product to reach you may vary depending on your location. 

Type key words e.g. work shirt